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Junior Platform & Internal IT Support Team Engineer (m/w/d)

Standort Wiesbaden

Stellenbeschreibung als PDF

The ‘Junior Platform & Internal IT support Team Engineer’ is responsible for providing 2nd / 3rd line support to both our external customers and internally within MTI.

Focus:

  • Support all employees in all IT related matters on a day-to-day basis with upcoming questions and solving issues, including managing the starter process and preparation of the Starter IT package for the new starters as well as managing the Leaver process by retrieving IT hardware from leavers
  • Support Operations teams in delivery of IT Services to customers.
  • Management and resolution of Incidents, Service Requests, Changes & Problem tickets.
  • Carry out System Management and Administration across all systems within Platform Teams remit.
  • Assisting with the installation of new IT systems to support the Platform and customers.
  • Engaging with the 1st line Service Desk to handle Incident and Request escalations.

Key competences for the role

  • Strong customer/user focus – ability to operate at Operational/IT Administrators/End user level
  • Demonstrates a breadth and depth of technical expertise using ITIL best practices
  • Demonstrable experience of having designed and implemented technical solutions
  • Platform Systems and IT literate
  • Relevant university degree and/or professional qualifications and/or experience in some of the following technologies:
    • VMWare vSphere
    • VMWare vSAN, NSX, vROP’s.
    • Microsoft Azure
    • Microsoft Hyper-V
    • Veeam Availability Suite
    • AlienVault SIEM
    • Trend Micro Smart Protection Suite
    • Cisco UCS
    • HPE BladeSystem
    • IBM/Lenovo BladeCenter
    • Dell PowerEdge Servers (inc FX2 & VRTX solutions)
    • SolarWinds N-Able
    • Paessler PRTG Network Monitor
    • Office 365
    • Windows Server
    • Windows 10
    • Microsoft Office
    • Microsoft Exchange
    • Microsoft Active Directory

Main Accountabilities

  • Ensures tickets of all types are being driven to a successful outcome within the agreed service levels.
  • Delivery of internal and external reporting within the agreed timelines.
  • Ensures consistent internal and external customer communication throughout the life of issues. This includes root-cause analysis and corrective action planning to ensure issues are fixed long term.
  • Escalating Incidents to vendor support and ensuring completion of the incident where applicable.
  • Champions best practice, team-working and knowledge sharing.
  • Creation and maintenance of detailed documentation for new and existing IT systems.
  • Preparing knowledge base articles to be used by other team members and teams within MTI.
  • Included within an out of hours rota where MTI deem a requirement.

Have we roused your interest?

Then we look forward to receiving your written application by e-mail to: [email protected]

Your contact person: Ms Sandra Cournoyer, Human Resources Manager Europe

Kontakt

MTI Technology GmbH
Sandra Cournoyer
Human Resources Manager
E-Mail: [email protected]

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